The Problem

Tired of IT providers who take days to respond while your business loses thousands per hour of downtime?

Business Technology
Made Simple

Guaranteed 15-minute response time. Same-day onsite support. Your Northern Kentucky IT partner that actually shows up—backed by our 98% client retention rate.

<15min Average Response Time Not 4 hours. Not tomorrow.
$0 Downtime Last Quarter For 87% of our clients
98% Client Retention Month-to-Month Only
Book Your Free Assessment →

Or call us directly: 859-449-7878

⭐ 5.0/5 Google Rated • 98% Client Retention • 15+ Years in Northern Kentucky
📊 THIS WEEK

8min

Average response time this week

Same Day

Onsite support when you need it most

24/7/365

Monitoring & support for your business

Our Services

Complete IT Solutions for Growing Businesses

From proactive monitoring to cybersecurity, we handle your technology so you can focus on growth.

🛡️

Managed IT Services

Proactive monitoring, maintenance, and support that keeps your systems running 24/7.

Real Result: Our clients experience industry-leading uptime—averaging less than 1 day of downtime per year versus the industry average of 16 days.
  • 24/7 Network Monitoring
  • Proactive Maintenance
  • Help Desk Support
  • Hardware & Software Management
See How It Works →
🔐

Cybersecurity Solutions

Advanced threat protection, security assessments, and compliance management.

Real Result: We detected and blocked dozens of ransomware attacks across our client base in 2024—before they could encrypt a single file.
  • Security Risk Assessments
  • Firewall & Endpoint Protection
  • Data Backup & Disaster Recovery
  • Employee Security Training
Check Your Security →
☁️

Cloud Solutions

Seamless migration, management, and optimization of your cloud infrastructure.

Real Result: Clients typically save 20-40% on IT costs after migrating to optimized cloud infrastructure with zero migration downtime.
  • Cloud Migration Services
  • Microsoft 365 Management
  • Cloud Backup Solutions
  • Hybrid Cloud Configuration
Start Your Migration →
⚡

Emergency IT Support

When technology fails, we're there in 15 minutes or less—guaranteed.

Real Result: Last month's average: 11 minutes. Your typical IT provider? 4+ hours. That difference saves your business thousands in downtime.
  • 15-Minute Response Time
  • Same-Day Onsite Service
  • Remote Support Available
  • After-Hours Emergency Support
Learn About Emergency Support →
💼

Business Continuity

Comprehensive disaster recovery planning to keep your business running no matter what.

Real Result: When Florence Medical's server failed at 3 PM, we had them back online by 3:45 PM using our backup systems—zero patient data lost.
  • Disaster Recovery Planning
  • Automated Backups
  • Business Continuity Testing
  • Rapid Recovery Solutions
Get Protected →
📞

VoIP & Communications

Modern business phone systems that work seamlessly with your existing infrastructure.

Real Result: Clients switching from traditional phone systems save an average of $380/month with better call quality and features.
  • VoIP Phone Systems
  • Unified Communications
  • Video Conferencing
  • Mobile Integration
Upgrade Your Phones →
🔌

Network Design & Cabling

Professional network infrastructure design and structured cabling installation for optimal performance.

Real Result: Redesigned network for 50-person Covington firm increased their WiFi speeds by 8x and eliminated dead zones.
  • Network Design & Planning
  • Structured Cabling Installation
  • Fiber Optic Solutions
  • Network Equipment Installation
Improve Your Network →
📹

On-Premise Security

Complete physical security solutions including surveillance cameras and access control systems.

Real Result: Security camera system helped Erlanger warehouse identify and prevent $15K in inventory shrinkage in first 90 days.
  • Security Camera Systems
  • Access Control Solutions
  • Video Surveillance Monitoring
  • Badge & Entry Management
Secure Your Property →

Why Northern Kentucky Businesses Choose Simple IT

  • ⚡ 15-Minute Response Guarantee

    When your systems go down, every minute counts. We respond to critical issues in 15 minutes or less—guaranteed.

  • 🚗 Same-Day Onsite Support

    Local team in Ft. Mitchell ready to be onsite when you need us. No waiting days for a technician to show up.

  • 📋 No Long-Term Contracts

    Month-to-month only—we earn your business every month through great service, not trap you in a contract. Your success matters more than our obligations.

  • 🎯 Proactive, Not Reactive

    We prevent problems before they happen with 24/7 monitoring, automated maintenance, and regular system checks.

  • 💰 Predictable Pricing

    Fixed monthly costs with no surprise fees. Know exactly what you're paying and what you're getting.

  • 🔒 Security-First Approach

    Comprehensive cybersecurity included in all our plans. We protect your business from ransomware, data breaches, and compliance issues.

100+

Businesses trust us with their IT

15+

Years serving Northern Kentucky

98%

Client retention rate

Transparent Pricing

What Does IT Support Actually Cost?

No hidden fees. No surprise charges. Here's what most Northern Kentucky businesses invest in reliable IT.

Small Business

5-15 employees

$1,500 - $2,500 per month
  • ✓ 24/7 Network Monitoring
  • ✓ 15-Minute Response Guarantee
  • ✓ Cybersecurity Protection
  • ✓ Cloud Management (Microsoft 365)
  • ✓ Help Desk Support
  • ✓ Backup & Disaster Recovery
Most Popular

Growing Business

15-30 employees

$2,500 - $4,500 per month
  • ✓ Everything in Small Business
  • ✓ Priority Support Response
  • ✓ Advanced Security & Compliance
  • ✓ VoIP Phone Systems
  • ✓ Quarterly IT Strategy Reviews
  • ✓ Dedicated Account Manager

Enterprise

30+ employees

Custom Quote based on needs
  • ✓ Everything in Growing Business
  • ✓ Multi-Location Support
  • ✓ Custom SLA Agreements
  • ✓ Advanced Infrastructure Design
  • ✓ On-Premise Security Systems
  • ✓ Executive IT Leadership

💡 Most IT assessments uncover $500-$2,000 in monthly savings and 3-7 security vulnerabilities. Let's see what we can find in yours.

Get Your Free Assessment →
FAQ

Common Questions About Switching to Simple IT

How much does it cost to switch IT providers?

We're upfront about costs: there's a one-time onboarding fee that covers migration, infrastructure documentation, and coordination with your current provider to ensure zero downtime. The fee varies based on your setup's complexity—we'll give you an exact quote during your free assessment. For businesses concerned about upfront costs, we can often roll the onboarding fee into your first few months of service. Our ongoing managed IT rates are competitive and most clients find they're getting significantly better service for similar or lower monthly costs than they were paying before.

What happens if you don't respond in 15 minutes?

Honestly? It almost never happens—our average is actually 11 minutes. But on the rare occasion we miss the 15-minute mark, you'll receive that month's service credit. We track every response time, and our guarantee is backed by our service agreement. That said, in 15+ years, we've maintained this standard consistently.

What happens during the transition from our current IT provider?

We make it seamless. We'll coordinate with your existing provider, document your entire infrastructure, and create a transition plan with zero downtime. Most transitions are completed within 2-4 weeks, and we handle all the technical heavy lifting. You'll have a dedicated project manager guiding you through every step.

What software and platforms do you support?

We support all major business platforms including Microsoft 365, Google Workspace, QuickBooks, industry-specific software, and most line-of-business applications. We work with Windows, Mac, iOS, and Android devices. During your assessment, we'll review your specific software stack and confirm compatibility—but in 15 years, we've yet to encounter software we couldn't support.

Is there a contract? What if we're not satisfied?

No long-term contracts—just month-to-month agreements. We've seen too many businesses stuck in unhappy IT relationships because of a contract they signed years ago. That's not how we operate. We believe we should earn your business every month through great service, not keep it through legal obligations. Our 98% retention rate proves this approach works—clients stay because they want to, not because they have to. If we're ever not the right fit for you, we'll help you transition elsewhere professionally. Your success matters more than our contract.

Can we try your service for a month before committing?

Absolutely—and since we operate on month-to-month agreements, you're never locked in. That said, we ask for at least 90 days to fully onboard your systems and get everything up to our standards before you make a final decision. This gives us time to complete migration, implement our monitoring and security protocols, and demonstrate the full value of our proactive approach. Most clients know within the first few weeks they've made the right choice—especially after experiencing our 15-minute response time—but the 90-day window ensures you see our complete service in action. After that, you can cancel anytime if we're not meeting your expectations.

What industries do you specialize in?

We serve diverse industries across Northern Kentucky including healthcare (HIPAA-compliant), legal firms, manufacturing, professional services, retail, and more. Our team has experience with industry-specific compliance requirements and software. During your assessment, we'll discuss your industry's unique IT needs and show you similar clients we support.

Do you work with businesses our size?

We work with businesses from 5 to 150+ employees across Northern Kentucky. Whether you're a small professional practice or a growing manufacturer, we scale our services to fit your needs. During your assessment, we'll show you examples of similar clients we support.

Free Resource

Not Ready to Talk Yet? Get Our Free Guide

Download our comprehensive guide: "The Northern Kentucky Business Owner's IT Security Checklist"

✓

15 critical security vulnerabilities most businesses miss

✓

Simple checklist to audit your current IT setup

✓

Red flags that mean you need to switch IT providers

✓

Cost calculator: What you should be paying for IT

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Enter your email and we'll send you the guide immediately.

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🎁 FREE ASSESSMENT - LIMITED AVAILABILITY

Get Your Free IT Security & Performance Assessment

Discover exactly where your IT infrastructure is vulnerable and costing you money. We'll provide a detailed report with specific recommendations—no obligation, no sales pressure.

✓ Identify security vulnerabilities
✓ Find hidden costs in your current setup
✓ Get a custom improvement roadmap
✓ 60-minute onsite or remote assessment
🔒 We never share your information. No spam. No pressure.
⚡ Only 3 assessment slots remaining this week – We limit new assessments to ensure quality
✓

No obligation

🔒

100% confidential

⚡

Same-week scheduling

Or call us directly: 859-449-7878

5.0/5 ⭐ Google Reviews
15+ Years in Business
100+ Active Clients
98% Client Retention
Verified Reviews

What Our Clients Say on Google

Real reviews from real businesses in Northern Kentucky

About Simple IT

Meet the Team Behind Your IT Support

After 15+ years watching Northern Kentucky businesses struggle with unresponsive IT providers, we started Simple IT with one goal: actually show up when clients need us. Our 15-minute guarantee isn't marketing—it's how we've built a business with 98% client retention.

Brad Hodge - Owner

Brad Hodge

Owner & Lead Technician

Founded Simple IT with a mission to deliver responsive, reliable IT support to Northern Kentucky businesses. Brad brings 15+ years of experience and a commitment to the 15-minute response guarantee.

Kevin Lane - VP of Client Success

Kevin Lane

VP of Client Success & Operations

Leads business development and ensures every client receives exceptional service. Kevin's focus on customer satisfaction and operational excellence drives our 98% retention rate and helps businesses maximize their technology investments.

Ryan Bailey - IT Specialist

Ryan Bailey

IT Support Specialist

Brings unique expertise as both an IT specialist and Lieutenant Fireman in Northern Kentucky with KY Fire Code Inspector certification. Ryan's emergency response training and safety-first mindset translate directly to rapid incident response, risk assessment, and comprehensive disaster recovery planning for our clients.

William Jones - Systems Engineer

William Jones

Systems Engineer

Specializes in cloud solutions and system optimization. William helps businesses migrate to modern infrastructure and maximize their technology investments.

Why Our Team is Different

🎯 Local & Fast

Based in Ft. Mitchell with technicians who live and work in Northern Kentucky. We're never more than 30 minutes away.

🛡️ Proactive, Not Reactive

We prevent 90% of IT issues before they impact your business through 24/7 monitoring and regular maintenance.

🤝 Partnership Mindset

We're not just fixing computers—we're helping you use technology to grow your business and stay competitive.

Simple IT isn't about complex technology—it's about making technology work for your business, simply. That's why 98% of our clients renew year after year.

Work With Our Team →
Service Areas

Serving Northern Kentucky & Greater Cincinnati

Fast, local IT support for businesses across the region. Click your city to learn more about our services in your area.

Florence, KY

IT Support & Managed Services

Ft. Mitchell, KY

IT Support & Managed Services

Covington, KY

IT Support & Managed Services

Newport, KY

IT Support & Managed Services

Cincinnati, OH

IT Support & Managed Services

Erlanger, KY

IT Support & Managed Services

Independence, KY

IT Support & Managed Services

Villa Hills, KY

IT Support & Managed Services

Edgewood, KY

IT Support & Managed Services

Hebron, KY

IT Support & Managed Services

Crescent Springs, KY

IT Support & Managed Services

Union, KY

IT Support & Managed Services