For 15+ years, we've been proving that IT support doesn't have to be slow, expensive, or impersonal. We're a team of tech experts who actually answer the phone, show up when we say we will, and treat your business like our own.
The story of why Simple IT exists
Back in 2010, Northern Kentucky businesses were stuck with two bad options: huge IT companies that treated them like ticket numbers, or solo techs who disappeared when things got complicated.
Response times were terrible (4+ hours was "normal"), prices were unpredictable, and nobody seemed to care about preventing problems before they happened.
We knew there had to be a better way.
Simple IT was founded on a radical idea: what if IT support actually worked the way businesses needed it to?
Fast response times (guaranteed 15 minutes). Transparent, predictable pricing. Real relationships with your team. Proactive monitoring that prevents fires instead of just putting them out.
Most importantly: no long-term contracts. If we're doing our job right, you'll want to stay. If we're not, you shouldn't have to.
Because technology should be simple. Not dumbed down—simple. It should work when you need it, be secure without being complicated, and cost what you expect it to cost.
We handle the complexity so you don't have to think about it. Your email just works. Your files are backed up. Your team can work from anywhere. And when something does go wrong (because let's be honest, technology isn't perfect), we fix it fast.
That's what "simple" means to us.
The principles that guide everything we do
When your email is down or your team can't access files, every minute costs money. That's why we guarantee a 15-minute response time and average 11 minutes in practice.
We'll tell you what you need, not what makes us the most money. Sometimes that means recommending the cheaper option. Sometimes it means telling you nothing's broken.
Putting out fires is exciting. Preventing them is boring. We're very good at being boring— monitoring your systems 24/7 so problems get caught before you notice them.
No hidden fees, no surprise bills, no "well actually that's extra." You know exactly what you're paying before we start. And if something changes, we tell you first.
Cybersecurity isn't a premium add-on—it's built into everything we do. Because in 2026, "secure enough" isn't good enough anymore.
When you call, a human being answers. Someone who knows your name, your business, and your systems. No phone trees, no outsourced call centers, no AI chatbots.
The people who keep Northern Kentucky businesses running
President & Founder
Senior Systems Engineer
Network Administrator
Support Specialist
What makes Simple IT different from every other MSP
Most IT companies promise "same day" response. We guarantee we'll start working on your issue within 15 minutes during business hours. Our actual average? 11 minutes. Because when you're down, every minute matters.
No long-term contracts. No cancellation fees. No "you're stuck with us" clauses. We earn your business every single month by doing great work. If we're not delivering value, you shouldn't have to stay.
We're not trying to be the biggest MSP in the country. We're focused on being the best in Northern Kentucky. Local businesses, local team, local support. When you need someone onsite, we're 20 minutes away—not 2 hours.
We monitor your systems 24/7/365, catching problems before they impact your business. Hard drive filling up? We'll add space. Security patch released? We'll test and deploy it. Backup failed? We'll fix it before you even know.
Let's have a conversation about your business and how we can help. No sales pitch, no pressure—just an honest discussion about whether we're a good fit.
Schedule a Free Assessment →