24/7 proactive monitoring, maintenance, and support with guaranteed 15-minute response time. Your complete IT department for a predictable monthly cost.
Our managed IT services go beyond basic support. We become your complete IT department, proactively managing, monitoring, and maintaining your entire technology infrastructure.
| Feature | Simple IT Managed Services | Traditional Break-Fix IT |
|---|---|---|
| Response Time | ✓ 15 minutes guaranteed | ✗ 4+ hours typical |
| Proactive Monitoring | ✓ 24/7 automated monitoring | ✗ You call when something breaks |
| Cost Structure | ✓ Fixed monthly fee | ✗ Unpredictable hourly billing |
| Security Updates | ✓ Automated patch management | ✗ Manual, often delayed |
| After-Hours Support | ✓ Included 24/7/365 | ✗ Extra charges or unavailable |
| Strategic Planning | ✓ Quarterly reviews & roadmap | ✗ Reactive, no planning |
| System Documentation | ✓ Complete, maintained records | ✗ Minimal or nonexistent |
Our clients experience industry-leading uptime—averaging less than 1 day of downtime per year versus the industry average of 16 days.
"We switched from our previous IT provider and the difference is night and day. Simple IT's response time went from 4+ hours to literally 12 minutes on average. That alone saved us over $18,000 in lost productivity last year."
Sarah Thompson
Operations Director, Healthcare Practice, Newport KY
Break-fix IT means you call when something breaks, then pay hourly rates while you wait for help. Managed IT is proactive—we monitor your systems 24/7, prevent problems before they occur, and respond in 15 minutes when issues arise. You pay a fixed monthly fee and get unlimited support.
Our guarantee is 15 minutes for critical issues, but our actual average last quarter was 11 minutes. For remote issues, we're often logged in and working within 5-8 minutes. For onsite support, we're never more than 30 minutes away in Northern Kentucky.
We work alongside your internal IT staff to extend their capabilities. We handle monitoring, maintenance, security, and emergency support—freeing your IT person to focus on strategic projects. Many clients tell us we've made their IT person 3x more productive.
No. We operate on month-to-month agreements because we believe we should earn your business every month through great service, not trap you in a contract. Our 98% retention rate proves this approach works—clients stay because they want to, not because they have to.
Pricing depends on your number of users, devices, and specific needs. Most clients pay $99-199 per user per month. We'll provide exact pricing during your free assessment. Most businesses find they save money compared to break-fix IT while getting significantly better service.
Get a free IT assessment and see how we can improve your technology infrastructure while reducing costs.
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Or call us directly: 859-449-7878