Privacy Policy

Last Updated: January 13, 2026
Effective Date: January 13, 2026

Simple IT, LLC ("Simple IT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://simple-it.us and when you use our managed IT services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and company name when you submit contact forms, request assessments, or open support tickets
Business Information: Company size, industry, IT infrastructure details, and specific service needs
Communication Records: Correspondence with our team, support tickets, and service requests

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage:

Analytics Data: We use Google Analytics to collect information about your visit, including pages viewed, time spent on site, browser type, device type, and referring website. This data is anonymized and used to improve our website experience.
IP Address: Your Internet Protocol (IP) address and general geographic location (city/state level only)
Cookies: Small data files stored on your device. See our Cookie Policy section below for details.

1.3 Client Service Data

When you become a client and use our managed IT services, we may access, process, or store:

System Information: Network configurations, hardware and software inventories, system logs, and performance data
Business Data: Data residing on systems we manage, monitor, or backup as part of our services
Security Information: Security logs, threat detection data, and vulnerability assessments
Access Credentials: Administrative credentials necessary to provide remote support and monitoring services
Backup Data: Copies of your data stored securely in cloud backup systems for business continuity purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

Respond to your inquiries and service requests
Schedule and conduct IT assessments
Provide managed IT services, technical support, and cybersecurity services
Monitor, maintain, and secure your IT infrastructure
Perform system backups and disaster recovery services
Troubleshoot technical issues and provide remote support

2.2 To Communicate With You

Send service updates, technical alerts, and security notifications
Respond to your questions and support requests
Send marketing communications about our services (you can opt-out at any time)
Request feedback and testimonials about our services

2.3 To Improve Our Services

Analyze website usage and user behavior to improve our website
Develop new services and features
Conduct internal research and analytics
Monitor service quality and performance

2.4 For Legal and Security Purposes

Comply with legal obligations and regulatory requirements
Protect against fraud, security threats, and illegal activity
Enforce our terms of service and contracts
Respond to legal requests and prevent harm

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Cloud Infrastructure Providers: For secure data backup and storage
Technology Vendors: Microsoft, Google, and other software/hardware vendors necessary to provide our services
Remote Monitoring Tools: Splashtop and other remote access platforms for technical support
Ticketing System: Syncro MSP for managing support requests
Email Marketing Platform: GoHighLevel for sending service updates and marketing communications
Analytics Providers: Google Analytics for website performance analysis

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal processes or enforceable government requests
Enforce our terms and conditions
Protect the rights, property, or safety of Simple IT, our clients, or the public
Detect, prevent, or address fraud, security, or technical issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent, such as:

Publishing testimonials or case studies (with your permission)
Sharing success metrics in marketing materials (anonymized or with permission)

4. Data Security

We take the security of your information seriously and implement industry-standard security measures:

Encryption: Data in transit is encrypted using SSL/TLS protocols. Data at rest is encrypted using industry-standard encryption methods.
Access Controls: Strict access controls ensure only authorized personnel can access client data, limited to what is necessary to provide services.
Security Monitoring: 24/7 monitoring and threat detection to protect against unauthorized access and cyberattacks.
Regular Security Audits: We conduct regular security assessments and vulnerability scans.
Secure Facilities: Physical security measures protect servers and equipment in our office.
Employee Training: All employees receive security awareness training and sign confidentiality agreements.
Incident Response: We maintain an incident response plan to address any security breaches promptly.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for different periods depending on the type of data:

Contact Form Submissions: Retained indefinitely for business development and communication purposes
Client Service Data: Retained for the duration of our service relationship plus 30 days after contract termination
Backup Data: Client backups are deleted within 30 days of contract termination unless you request earlier deletion or extended retention
Marketing Communications: Retained until you opt-out or request deletion
Legal and Compliance Records: Retained as required by applicable laws and regulations

After the retention period, we securely delete or anonymize your information using industry-standard data destruction methods.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. Contact us to request a copy of your data or to correct any inaccuracies.

6.2 Data Deletion

You have the right to request deletion of your personal information, subject to certain legal and contractual limitations. We will honor deletion requests within 30 days unless we have a legal obligation to retain the data.

6.3 Marketing Opt-Out

You can opt-out of marketing emails at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly at info@simple-it.us

Note: You will still receive essential service-related communications even if you opt-out of marketing emails.

6.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6.5 Data Portability

You have the right to request a copy of your data in a structured, commonly used format.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies:

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Google Analytics cookies to understand how visitors use our site
Performance Cookies: Help us improve website performance and user experience

7.2 Third-Party Cookies

We use Google Analytics, which places cookies on your device. Google's use of cookies is governed by their privacy policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Receive notifications when cookies are set

8. Compliance with Healthcare Regulations (HIPAA)

For clients in healthcare who are covered entities under HIPAA (Health Insurance Portability and Accountability Act), we maintain additional safeguards:

We execute Business Associate Agreements (BAAs) with healthcare clients
We implement HIPAA-compliant security measures for Protected Health Information (PHI)
We provide breach notification in accordance with HIPAA requirements
Our staff receives HIPAA training and follows strict confidentiality protocols

If you are a healthcare provider subject to HIPAA, please contact us to establish appropriate agreements and safeguards.

9. Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.

10. Geographic Scope

Simple IT operates primarily in Kentucky and Ohio. Our services and this Privacy Policy are designed to comply with applicable U.S. federal and state laws, including:

Kentucky data protection laws
Ohio data protection laws
Federal regulations including HIPAA (where applicable)

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. California Privacy Rights

While we primarily serve clients in Kentucky and Ohio, if you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will update the "Last Updated" date at the top of this policy
For material changes, we will notify you by email or prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the revised policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.