The alternative to big-contract Cincinnati MSPs: a 15-minute response guarantee in writing, month-to-month agreements, and published pricing — from a team 12 minutes across the river.
Simple IT provides managed IT services and IT support to businesses throughout Cincinnati, OH. Our team delivers fast, reliable support with a guaranteed 15-minute response time and same-day onsite service when you need it most.
Here's the honest version of who we are: a Northern Kentucky MSP whose office sits 12 minutes from downtown Cincinnati — closer than many providers headquartered in Cincinnati's own suburbs. We built our business on the things the big Cincinnati MSPs won't offer: a response guarantee with teeth, month-to-month agreements, and pricing we publish instead of hiding behind a sales call.
"You're in Kentucky" is the first question every Cincinnati prospect asks, so let's deal with it directly. The Brent Spence Bridge is not an IT service boundary — our Ft. Mitchell office is closer to your downtown office than Blue Ash, West Chester, or Mason are. Typical drive times from our headquarters:
| Cincinnati Area | Drive Time from Our Office |
|---|---|
| Downtown / The Banks | ~12 minutes via I-71/75 |
| Over-the-Rhine | ~15 minutes |
| Clifton / University area | ~18 minutes |
| Hyde Park / Oakley | ~20 minutes |
| Norwood | ~20 minutes |
| Blue Ash / Montgomery | ~25 minutes |
Most issues never need a drive at all — we're typically working on your problem remotely within minutes of your call. The guarantee that matters: we respond within 15 minutes, and if we miss it, we credit that month's service fee for the affected user or device.
Our core offering: we become your IT department for a fixed monthly fee. 24/7 monitoring catches problems before they interrupt your workday; proactive maintenance keeps machines patched and fast; unlimited help desk support means your team calls us instead of the office's "computer person." Most Cincinnati clients pay $99–199 per user per month — and unlike the multi-year agreements most Cincinnati MSPs require, everything we do is month-to-month. We keep clients by being good, not by locking the door. See what's included in managed IT →
When something breaks, the only stat that matters is how fast someone competent is working on it. Our 15-minute response guarantee is contractual, not aspirational — a real technician (no offshore call tree, no ticket purgatory) starts diagnosing your issue within 15 minutes during business hours, with 24/7 coverage for emergencies. When hands-on-hardware is required, same-day onsite dispatch covers the whole Cincinnati metro. Emergency IT support details →
Cincinnati's business mix — healthcare practices, financial and professional services, manufacturers tied into larger supply chains — is exactly the mix that attackers and auditors both pay attention to. We provide layered protection: endpoint security, email filtering, multi-factor authentication rollout, employee awareness training, and tested backups. For regulated businesses, we build IT that holds up to scrutiny: HIPAA-aligned controls for medical and dental practices, and audit-ready documentation for SOC 2 and cyber-insurance questionnaires. Cybersecurity solutions →
Modern business phone systems with call routing, mobile apps, and no phone closet.
Learn More →Network design, installation, and structured cabling for Cincinnati offices.
Learn More →Security cameras and access control systems for Cincinnati facilities.
Learn More →Backup and disaster recovery that keeps a bad day from becoming a bad month.
Learn More →Opening or relocating a Cincinnati office? We handle cabling, WiFi, phones, and move-in day.
Learn More →Cincinnati businesses need IT support that's both responsive and reliable. Here's why local companies trust Simple IT:
Because we're 12 minutes away and we compete on the things big Cincinnati MSPs won't: a 15-minute response guarantee in writing, month-to-month contracts, and published pricing. Our Ft. Mitchell office is closer to downtown Cincinnati than many providers based in Cincinnati's own suburbs — the river is not an IT service boundary.
Both. Most issues are resolved remotely within minutes, but when onsite support is needed, we dispatch technicians the same day. Downtown Cincinnati is approximately 12 minutes from our office, and we serve clients throughout the city including Over-the-Rhine, Clifton, Hyde Park, Oakley, Blue Ash, and the greater Cincinnati area. Same-day onsite service is included in all our managed IT plans.
Most of our managed IT clients pay $99–199 per user per month, which typically works out to $1,500–$2,500/month for a business with 5–15 employees and $2,500–$4,500 for 15–30 employees. Unlike most Cincinnati MSPs, we publish our pricing ranges and confirm exact numbers during a free assessment — no mystery quotes.
No. Everything we do is month-to-month. Most Cincinnati MSPs require 1–3 year agreements; we think we should earn your business every month instead. Our 98% client retention rate is why we can afford to work this way.
We credit that month's service fee for the affected user or device. The guarantee is written into our service agreement — it's a contractual commitment, not a marketing slogan.
Yes. We support businesses across multiple compliance frameworks including HIPAA for healthcare, and we help businesses prepare for SOC 2 and other audits with proper access controls, encryption, monitoring, and documentation. Cincinnati's concentration of healthcare and financial services businesses means compliance-ready IT is one of our most in-demand services in the area.
Less than you'd think — onboarding is our specialty, and we handle the handoff directly with your outgoing provider: documentation, credentials, licensing, and monitoring cutover. Most transitions complete within 2–4 weeks with no downtime for your team, and you don't have to referee between vendors.
Our sweet spot is 5–50 employees — the businesses that are too big to run on a computer-savvy office manager but not big enough to justify a full internal IT department. If you have internal IT staff, we also work alongside them, covering monitoring, security, and after-hours support.
Real reviews from real businesses in the Cincinnati/NKY metro
A 60-minute onsite or remote review of your security, infrastructure, and IT costs — with a written report of what we find. No obligation, no sales pressure, and you keep the report either way.
Prefer to talk now? 859-449-7878
Experience the Simple IT difference with guaranteed 15-minute response times and same-day onsite support.
Call: 859-449-7878 Request Service