Server down? Network crashed? Got hacked? We respond in 15 minutes or less—guaranteed. 24/7/365 emergency IT support for Northern Kentucky and Greater Cincinnati businesses.
When your technology fails, every minute costs your business money. We handle all types of IT emergencies with guaranteed 15-minute response times—remotely or onsite across Northern Kentucky and Greater Cincinnati.
| Feature | Simple IT Emergency Support | Typical IT Company |
|---|---|---|
| Response Time | ✓ 15 minutes guaranteed | ✗ 4-24 hours typical |
| Availability | ✓ 24/7/365 — nights, weekends, holidays | ✗ Business hours only or extra fees |
| Onsite Support | ✓ Same-day onsite across NKY/Cincinnati | ✗ Next business day at best |
| Remote Support | ✓ Connected within minutes via Splashtop | ✗ Slow callback, email-based tickets |
| Escalation | ✓ Direct access to senior engineers | ✗ Tier 1 gatekeepers, slow escalation |
| After-Hours Pricing | ✓ Same rate 24/7 — no surprise fees | ✗ 1.5x-2x overtime charges |
| Follow-Up | ✓ Root cause analysis & prevention plan | ✗ Fix the symptom and move on |
When emergencies strike, our clients get back to work fast. Our average actual response time is 11 minutes—well within our 15-minute guarantee—and most issues are resolved the same day.
A Northern Kentucky dental practice called at 7:30 AM when their main server wouldn't boot—with a full day of patients scheduled. Our technician was remotely connected within 8 minutes, diagnosed a failed RAID drive, and had the practice running on backup systems within the hour. A replacement drive was installed onsite that afternoon with zero data loss and no cancelled appointments.
Northern Kentucky Dental Practice
15 employees, Erlanger KY
Our guarantee is 15 minutes for emergency issues, and our actual average is 11 minutes. For remote issues, we're typically connected and working within 5-8 minutes. If onsite support is needed, we're never more than 30 minutes away anywhere in Northern Kentucky.
No—we offer emergency support to any business in Northern Kentucky or Greater Cincinnati. However, our managed IT clients get priority response, and emergency support is included in their plan at no extra charge. Non-managed clients are billed at our standard hourly rate.
Any issue that prevents your business from operating normally: servers down, network outages, security breaches, email not working, critical data loss, or major hardware failures. If your team can't work because of a technology problem, that's an emergency and we treat it with urgency.
For managed IT clients, emergency support is the same rate 24/7/365—no surprise overtime charges. For non-managed clients, we offer transparent hourly pricing that we'll confirm before starting work, so there are never surprise bills.
For most issues, don't turn anything off—leave systems as-is so we can diagnose the problem. For suspected security breaches, disconnect the affected computer from WiFi or unplug the network cable. Call us at 859-449-7878 and we'll walk you through any immediate steps while our team connects.
Call us at 859-449-7878 for immediate help, or submit a ticket below and we'll respond within 15 minutes.
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Or call us directly: 859-449-7878